Shipping * Terms * Conditions


100% Happy

It's Len Libby's 100% guarantee!  We are proud of our candymaking heritage and excellence and strive to deliver to you what generations of our guests have enjoyed: the finest in handmade chocolates and confections.  If you are not happy, Len Libby will gladly accept the return of confections that are flawed due to craftsmanship for 7 days from the date of shipment. Fulfillment mistakes that we make resulting in the shipment of incorrect confections, or confections damaged in shipment, will also be accepted for return 7 days from the date of shipment.  Please contact us via phone, 207-883-4897, or email, lenlibby@lenlibby.com, and we'll be happy to assist you.


About Shipping

Although we try our best, we CANNOT GUARANTEE when an order will arrive. Consider any shipping or transit times offered to you by Len Libby or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping, Mother Nature or product availability, especially during the holidays! 
 
All times listed are for Eastern Time (ET)
 


Non-Holiday Shipping Time -- Most orders received before 2:00 pm will ship within 2 days, provided the confections ordered are in stock.  Orders are not processed or shipped on Friday, Saturday or Sunday to ensure the quality of your confections (except by prior arrangement). 

Summer Shipping -- During the warm weather months we package and ship our confections to ensure they arrive without the risk of melting.  Parcels can be sent 2nd day or overnight and will be prepared with an ice pack included.  



Credit Cards

We accept the following credit cards: Visa, MasterCard,  American Express and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.

Money Orders, Cashier’s Checks, Company Checks, & Personal Checks

We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.


Multiple Confections Orders

If you are ordering more than one confection, we will make every attempt to ship all confections contained in the order at the same time. Confections that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for confections contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first confection(s) shipped on a multiple shipment order.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Len Libby reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item if we have run out of a particular confection. 
 
PLEASE NOTE: If for some reason we are unable to fulfill your order as placed, we will try to contact you by email to determine how you would like for us to proceed.  If you have ever visited our store or spoken with us by phone, you know that we will just about stand on our heads to fulfill your request.  We don't like to disappoint.


Other Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Len Libby signs them or not. We reserve the right to make changes to this site and these Conditions at any time.

Out-of-Stock Confections

We will ship your confections as they become available. Usually, confections ship within 2 days if ordered by 2:00PM, or on the next business day for orders received on Friday, Saturday, Sunday or any major holiday. However, there may be times when the confection you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any confections that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

Privacy

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to our Len Libby website. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to our Len Libby website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.



Privacy on Other Web Sites

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.


Taxes

Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.

Trademark and Copyright Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Len Libby, Copyright © 2011, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Typographical Errors

In the event a confection is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Len Libby shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Len Libby shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Len Libby shall immediately issue a credit to your credit card account in the amount of the incorrect price

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Come meet Lenny, the World's only lifesize chocolate moose.
419 US Route One
Scarborough, Maine 04074
207-883-4897
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